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  • Do I need a credit card to book a holiday home with Viatis?

The booking process

Do I need a credit card to book a holiday home with Viatis?

You can pay for your booking by secure online payment link (Visa or Mastercard) or by bank transfer. Additionally, a valid credit card is required during the online check-in as a security deposit. Once your check-in is complete, you'll receive pin codes for accessing your booked houses, no physical keys are needed.

Questions?
Good! We got answers

Booking your holiday house

  • How do I book a holiday house with Viatis?
  • How many people are allowed to stay in the house?
  • What is the minimum rental period?
  • What are the arrival/departure days?
  • Can I book a house on other days than Thursdays and Sundays?
  • Why are there no houses available for my dates?
  • Can I book a holiday home in the wintertime?
  • Why do I have to provide flight details in the booking process?
  • I have not yet booked a flight (i.e. cannot provide the required flight information in the booking process), can I still book my chosen house?
  • Can I book a final cleaning?
  • When and how do I receive my travel documents?

Prices and what's included

  • Is the use of water, heating, electricity and gas included in the price?
  • Must I provide a security deposit and how do I get it back?

Payment and cancellation

  • What are Viatis payment terms?
  • Do I need a credit card to book a holiday home with Viatis?
  • Can I cancel my booking?

Online check-in

  • Viatis Online Check-in
  • How does the Viatis Online check-in work?

Bed linen and towels (Viatis Kit)

  • Can I stay in the house without bedlinen?
  • What is included in the linen package from Viatis?
  • What is the size of the sheets/bedcovers in the linen bags by Viatis?
  • Where do I pick up my bed linen?

Arriving in Iceland

  • Do I need a mobile phone during my trip in Iceland?
  • I will bring my own linen, do I still have to go to the Pick-up Point?
  • Where are the Viatis Pick-up Points located, and what are their opening hours?
  • Can I pick up the bed linen earlier than the rental start date?
  • Do I need to provide a credit card when signing the contract?
  • I have booked more than one house, will I get all the PIN codes at the same time?

Pick-up Points and linen collection

  • Why do I have to go to a specific Viatis Pick-up Point?
  • Where are the Viatis Pick-up Points located, and what are their opening hours?
  • How do I pick up my Viatis Kit at the Pick-up Point?

Getting to your house

  • How and when will I be informed of the location of the holiday home?
  • How do I get the keys to my holiday house?
  • What can I do if I have difficulties finding my house?
  • What time can I enter the house, and when do I have to leave?

During your stay

  • What are the basic facilities?
  • Is there internet or Wi-Fi in the houses?
  • Am I allowed to smoke in the house or apartment?
  • The door won't lock, what should I do?
  • What can I do if I need assistance with anything in the house?

Leaving the house

  • Who is responsible for the final cleaning?
  • How should I leave the house on my departure day?
  • Where do I return the bedlinen?

Renting a car and driving in Iceland

  • Can I reach the house even if I´m not driving a four wheel drive car?
  • Where can I rent a car in Iceland?
  • Where do I get practical information on driving in Iceland?

Other questions

  • I cannot find my question under FAQs, what do I do?
  • Where can I find general travel information about Iceland and information on passport, exchange rates and health regulations?
  • Can I see the Northern Lights from the holiday house?

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D-81677 München
Germany


info@viatis.is
+49 89 215279 70


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