How do I get the keys to my holiday house?
Every holiday house has a keybox, and inside it is the key to your house. You open the keybox with a PIN code, which we send you automatically by email and SMS about 7 days before your arrival.
You do not receive the code when you book or when you complete your online check-in; it is sent closer to your arrival date. So when you reach your house, simply enter your PIN code, open the keybox, take out the key and let yourself in. If you have not received your code a few days before you travel, please contact us.
If you have also booked a Viatis Kit, see: How do I pick up my Viatis Kit? for how to collect your bed linen.
Questions?
Good! We got answers
Booking your holiday house
- How do I book a holiday house with Viatis?
- How many people are allowed to stay in the house?
- What is the minimum rental period?
- What are the arrival/departure days?
- Can I book a house on other days than Thursdays and Sundays?
- Why are there no houses available for my dates?
- Can I book a holiday home in the wintertime?
- Why do I have to provide flight details in the booking process?
- I have not yet booked a flight (i.e. cannot provide the required flight information in the booking process), can I still book my chosen house?
- Can I book a final cleaning?
- When and how do I receive my travel documents?
Arriving in Iceland
- Do I need a mobile phone during my trip in Iceland?
- I will bring my own linen, do I still have to go to the Pick-up Point?
- Where are the Viatis Pick-up Points located, and what are their opening hours?
- Can I pick up the bed linen earlier than the rental start date?
- Do I need to provide a credit card when signing the contract?
- I have booked more than one house, will I get all the PIN codes at the same time?