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  • What are the arrival/departure days?

The booking process

What are the arrival/departure days?

Arrival and departure days are Thursdays and Sundays. You can book either a minimum stay of 3 nights (Thursday to Sunday), 4 nights (Sunday to Thursday), or longer stays of 7 nights or more.

Houses are ready for your arrival from 3 pm, and departure time is at 12 pm. We kindly ask you to respect these times, as house owners often use the vacant period between guests to check and maintain their properties, ensuring everything remains comfortable and enjoyable for your stay.

Questions?
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The booking process

  • How do I book a holiday house with Viatis?
  • How many people are allowed to stay in the house?
  • What is the minimum rental period?
  • What are the arrival/departure days?
  • Can I book a house on other days than Thursdays and Sundays?
  • Can I book a holiday home in the wintertime?
  • Why do I have to provide flight details in the booking process?
  • I have not yet booked a flight (i.e. cannot provide the required flight information in the booking process), can I still book my chosen house?
  • Can I book a final cleaning?
  • When and how do I receive my travel documents?

Pick-up Points

  • Why do I have to go to the Viatis Pick up Point ?
  • Why do I have to pick a specific Pick up Point?
  • Where are the Viatis Pick-up Points located, and what are their opening hours?

Prices and additional charges

  • Is the use of water, heating, electricity and gas included in the price?
  • Must I provide a security deposit and how do I get it back?

Rental Car

  • Can I reach the house even if I´m not driving a four wheel drive car?
  • Where can I rent a car in Iceland?
  • Where do I get practical information on driving in Iceland?

Staying at your house

  • What are the basic facilities?
  • Am I allowed to smoke in the house or apartment?
  • What can I do if I need assistance with anything in the house?

Other

  • I cannot find my question under FAQs, what do I do?
  • Where can I find general travel information about Iceland and information on passport, exchange rates and health regulations?

Viatis Kit

  • Can I stay in the house without bedlinen?
  • What is included in the linen package from Viatis?
  • What is the size of the sheets/bedcovers in the linen bags by Viatis?
  • Where do I pick up my bed linen?

Viatis Online Check-in

  • Viatis Online Check-in
  • How does the Viatis Online check-in work?

Getting to your house

  • How and when will I be informed of the location of the holiday home?
  • What can I do if I have difficulties finding my house?
  • At what time can I enter the house on the arrival day?

Payment terms

  • What are Viatis payment terms?
  • Do I need a credit card to book a holiday home with Viatis?
  • Can I cancel my booking?

Arrival in Iceland

  • Do I need a mobile phone during my trip in Iceland?
  • I will bring my own linen, do I still have to go to the Pick up Point?
  • Where are the Viatis Pick-up Points located, and what are their opening hours?
  • Can I pick up the bed linen earlier than the rental start date?
  • Do I need to leave a credit card number in order to receive the holiday home keys?
  • I have booked more than one house, will I get all the keys at the same time?

Leaving the house

  • Who is responsible for the final cleaning?
  • How should I leave the house on my departure day?
  • At what time must I leave at the day of departure?
  • Where do I return the bedlinen?

Powered by Viator Summerhouses GmbH
Brahmsstraße 24a
D-81677 München
Germany


info@viatis.is
+49 89 215279 70


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