The booking process
When and how do I receive my travel documents?
Once your booking has been paid in full and you have completed the online check-in, you will receive detailed information about all your booked holiday houses by email. This includes addresses, directions and practical information for your stay.
Questions?
Good! We got answers
Booking your holiday house
- How do I book a holiday house with Viatis?
- How many people are allowed to stay in the house?
- What is the minimum rental period?
- What are the arrival/departure days?
- Can I book a house on other days than Thursdays and Sundays?
- Why are there no houses available for my dates?
- Can I book a holiday home in the wintertime?
- Why do I have to provide flight details in the booking process?
- I have not yet booked a flight (i.e. cannot provide the required flight information in the booking process), can I still book my chosen house?
- Can I book a final cleaning?
- When and how do I receive my travel documents?
Arriving in Iceland
- Do I need a mobile phone during my trip in Iceland?
- I will bring my own linen, do I still have to go to the Pick-up Point?
- Where are the Viatis Pick-up Points located, and what are their opening hours?
- Can I pick up the bed linen earlier than the rental start date?
- Do I need to provide a credit card when signing the contract?
- I have booked more than one house, will I get all the PIN codes at the same time?