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  • Is there internet or Wi-Fi in the houses?

Is there internet or Wi-Fi in the houses?

Most of our holiday houses do not have internet or Wi-Fi, so it is worth planning how you will get online during your stay.

The easiest option is usually your mobile phone. Iceland is part of the EEA (the European Economic Area, which covers all EU countries plus Iceland, Norway and Liechtenstein), so visitors from EEA countries can normally use at least part of their home data allowance in Iceland without extra roaming charges, and share it with other devices.

If you would prefer a local option, or your home plan does not cover Iceland, you can buy an eSIM, for example from Nova (https://www.nova.is/english).

For more on staying connected, see: Do I need a mobile phone during my trip in Iceland?

Questions?
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The booking process

  • How do I book a holiday house with Viatis?
  • How many people are allowed to stay in the house?
  • What is the minimum rental period?
  • What are the arrival/departure days?
  • Can I book a house on other days than Thursdays and Sundays?
  • Can I book a holiday home in the wintertime?
  • Why do I have to provide flight details in the booking process?
  • I have not yet booked a flight (i.e. cannot provide the required flight information in the booking process), can I still book my chosen house?
  • Can I book a final cleaning?
  • When and how do I receive my travel documents?

Pick-up Points

  • Why do I have to go to a specific Viatis Pick-up Point?
  • Where are the Viatis Pick-up Points located, and what are their opening hours?

Prices and additional charges

  • Is the use of water, heating, electricity and gas included in the price?
  • Must I provide a security deposit and how do I get it back?

Rental Car

  • Can I reach the house even if I´m not driving a four wheel drive car?
  • Where can I rent a car in Iceland?
  • Where do I get practical information on driving in Iceland?

Staying at your house

  • What are the basic facilities?
  • Is there internet or Wi-Fi in the houses?
  • Am I allowed to smoke in the house or apartment?
  • What can I do if I need assistance with anything in the house?

Other

  • I cannot find my question under FAQs, what do I do?
  • Where can I find general travel information about Iceland and information on passport, exchange rates and health regulations?

Viatis Kit

  • Can I stay in the house without bedlinen?
  • What is included in the linen package from Viatis?
  • What is the size of the sheets/bedcovers in the linen bags by Viatis?
  • Where do I pick up my bed linen?

Viatis Online Check-in

  • Viatis Online Check-in
  • How does the Viatis Online check-in work?

Getting to your house

  • How and when will I be informed of the location of the holiday home?
  • What can I do if I have difficulties finding my house?
  • What time can I enter the house, and when do I have to leave?

Payment terms

  • What are Viatis payment terms?
  • Do I need a credit card to book a holiday home with Viatis?
  • Can I cancel my booking?

Arrival in Iceland

  • Do I need a mobile phone during my trip in Iceland?
  • I will bring my own linen, do I still have to go to the Pick-up Point?
  • Where are the Viatis Pick-up Points located, and what are their opening hours?
  • Can I pick up the bed linen earlier than the rental start date?
  • Do I need to provide a credit card when signing the contract?
  • I have booked more than one house, will I get all the PIN codes at the same time?

Leaving the house

  • Who is responsible for the final cleaning?
  • How should I leave the house on my departure day?
  • Where do I return the bedlinen?

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D-81677 München
Germany


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+49 89 215279 70


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