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  • I will bring my own linen, do I still have to go to the Pick up Point?

I will bring my own linen, do I still have to go to the Pick up Point?

If you bring your own bed linen, towels, and other essentials, you do not need to visit the Viatis Pick-up Point—you can head straight to your holiday house. Please remember that using bed linen is mandatory in all our houses; staying without bed linen is not permitted.

Simply complete the online check-in, and you’ll receive all necessary information, including the house’s pin code, directly by email and SMS.

Questions?
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The booking process

  • How do I book a holiday house with Viatis?
  • How many people are allowed to stay in the house?
  • What is the minimum rental period?
  • What are the arrival/departure days?
  • Can I book a house on other days than Thursdays and Sundays?
  • Can I book a holiday home in the wintertime?
  • Why do I have to provide flight details in the booking process?
  • I have not yet booked a flight (i.e. cannot provide the required flight information in the booking process), can I still book my chosen house?
  • Can I book a final cleaning?
  • When and how do I receive my travel documents?

Pick-up Points

  • Why do I have to go to the Viatis Pick up Point ?
  • Why do I have to pick a specific Pick up Point?
  • Where are the Viatis Pick-up Points located, and what are their opening hours?

Prices and additional charges

  • Is the use of water, heating, electricity and gas included in the price?
  • Must I provide a security deposit and how do I get it back?

Rental Car

  • Can I reach the house even if I´m not driving a four wheel drive car?
  • Where can I rent a car in Iceland?
  • Where do I get practical information on driving in Iceland?

Staying at your house

  • What are the basic facilities?
  • Am I allowed to smoke in the house or apartment?
  • What can I do if I need assistance with anything in the house?

Other

  • I cannot find my question under FAQs, what do I do?
  • Where can I find general travel information about Iceland and information on passport, exchange rates and health regulations?

Viatis Kit

  • Can I stay in the house without bedlinen?
  • What is included in the linen package from Viatis?
  • What is the size of the sheets/bedcovers in the linen bags by Viatis?
  • Where do I pick up my bed linen?

Viatis Online Check-in

  • Viatis Online Check-in
  • How does the Viatis Online check-in work?

Getting to your house

  • How and when will I be informed of the location of the holiday home?
  • What can I do if I have difficulties finding my house?
  • At what time can I enter the house on the arrival day?

Payment terms

  • What are Viatis payment terms?
  • Do I need a credit card to book a holiday home with Viatis?
  • Can I cancel my booking?

Arrival in Iceland

  • Do I need a mobile phone during my trip in Iceland?
  • I will bring my own linen, do I still have to go to the Pick up Point?
  • Where are the Viatis Pick-up Points located, and what are their opening hours?
  • Can I pick up the bed linen earlier than the rental start date?
  • Do I need to leave a credit card number in order to receive the holiday home keys?
  • I have booked more than one house, will I get all the keys at the same time?

Leaving the house

  • Who is responsible for the final cleaning?
  • How should I leave the house on my departure day?
  • At what time must I leave at the day of departure?
  • Where do I return the bedlinen?

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Brahmsstraße 24a
D-81677 München
Germany


info@viatis.is
+49 89 215279 70


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