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  • Why do I have to go to the Viatis Check-In Center?

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Why do I have to go to the Viatis Check-In Center?

All customers have to go to the Viatis Check-In Center in order to sign the rental contract. There you will also receive the keys to your house, and in case you have booked bed linen you will pick it up there. Please note that you must go to the Check-In Center chosen when you booked your house.

Questions?
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Coronavirus (Covid-19) / Last update 17.08.2020

  • Where can I find reliable information about the Covid situation in Iceland?
  • How much does it cost to have the Covid test done in Iceland?
  • During quarantine, how can I get my groceries while staying in the holiday home?
  • How do I make an appointment for my second Covid test?

The booking process

  • How do I book a holiday house with Viatis?
  • How many people are allowed to stay in the house?
  • What is the minimum rental period?
  • What are the arrival/departure days?
  • Can I book a house on other days than Thursdays and Sundays?
  • Can I book a holiday home in the wintertime?
  • Why do I have to provide flight details in the booking process?
  • I have not yet booked a flight (i.e. cannot provide the required flight information in the booking process), can I still book my chosen house?
  • Can I book a final cleaning?
  • When and how do I receive my travel documents?

Check-In Center

  • Why do I have to go to the Viatis Check-In Center?
  • Why do I have to pick a specific Check-In Center?
  • Where in Iceland are the Viatis Check-In Centers? How are the opening hours?

Prices and additional charges

  • Is the use of water, heating, electricity and gas included in the price?
  • Must I provide a security deposit and how do I get it back?

Rental Car

  • Can I reach the house even if I´m not driving a four wheel drive car?
  • Where can I rent a car in Iceland?
  • Where do I get practical information on driving in Iceland?

Staying at your house

  • What are the basic facilities?
  • Am I allowed to smoke in the house or apartment?
  • What can I do if I need assistance with anything in the house?

Other

  • I cannot find my question under FAQs, what do I do?
  • Where can I find general travel information about Iceland and information on passport, exchange rates and health regulations?

Viatis Kit

  • Can I stay in the house without bedlinen?
  • What is included in the linen package from Viatis?
  • What is the size of the sheets/bedcovers in the linen bags by Viatis?
  • Where do I pick up my keys and bed linen?

Getting to your house

  • How and when will I be informed of the location of the holiday home?
  • What if I arrive late, is the Check-In Center open?
  • What can I do if I have difficulties finding my house?
  • At what time can I enter the house on the arrival day?

Payment terms

  • What are Viatis payment terms?
  • Do I need a credit card to book a holiday home with Viatis?
  • Can I cancel my booking?

Arrival in Iceland

  • Do I need a mobile phone during my trip in Iceland?
  • I will bring my own linen, do I still have to go to the Viatis Check-In center?
  • Where in Iceland are the Viatis Check-In Centers? How are the opening hours?
  • I will arrive in Iceland several days before staying in the Viatis house. Can I go to the Check-In Center and get the keys/bedlinen upon my arrival, or is it only possible the day before taking over the house?
  • Do I need to leave a credit card number in order to receive the holiday home keys?
  • I have booked more than one house, will I get all the keys at the same time?

Leaving the house

  • Who is responsible for the final cleaning?
  • At what time must I leave at the day of departure?
  • Where do I return the keys/bedlinen?

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Seitzstr. 19
D-80538 München
Germany


info@viatis.is
+49 89 215279 70


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