Viatis will charge your credit card 20% as a down payment when your holiday home booking has been confirmed. With the booking confirmation you will receive the “refund security notice” or in German; “Sicherungsschein”. 3 weeks prior to arrival in Iceland we will charge the remaining 80% from your credit card.
Good! We got answers
Coronavirus (Covid-19) / Last update 17.08.2020
- How is the cancellation policy during the period of Covid-19?
- Where can I find reliable information about the Covid situation in Iceland?
- Do you have to be tested for the Corona virus on arrival in Iceland?
- How much does it cost to have the Covid test done in Iceland?
- During quarantine, how can I get my groceries while staying in the holiday home?
- How do I make an appointment for my second Covid test?
The booking process
- How do I book a holiday house with Viatis?
- How many people are allowed to stay in the house?
- What is the minimum rental period?
- What are the arrival/departure days?
- Can I book a house on other days than Thursdays and Sundays?
- Can I book a holiday home in the wintertime?
- Why do I have to provide flight details in the booking process?
- I have not yet booked a flight (i.e. cannot provide the required flight information in the booking process), can I still book my chosen house?
- Can I book a final cleaning?
- When and how do I receive my travel documents?
Arrival in Iceland
- Do I need a mobile phone during my trip in Iceland?
- I will bring my own linen, do I still have to go to the Viatis Check-In center?
- Where in Iceland are the Viatis Check-In Centers? How are the opening hours?
- I will arrive in Iceland several days before staying in the Viatis house. Can I go to the Check-In Center and get the keys/bedlinen upon my arrival, or is it only possible the day before taking over the house?
- Do I need to leave a credit card number in order to receive the holiday home keys?
- I have booked more than one house, will I get all the keys at the same time?